Teach

沟通的重要性

积极的沟通也许是最具美味l tool that staff can use with families. Good communication helps to inform, reassure, and engage families. A single conversation, positive or negative, can set the tone for a family’s opinion of classroom staff, so it is essential to emphasize the importance of effective communication.

与家庭的积极沟通与关系有助于建立信任。信任是帮助确保您（a）与家庭和（b）作为一个家庭的团队合作，以帮助孩子们满足其目标的团队，这是一个重要的部分。家庭和工作人员之间的信任使得父母对该计划感到愉快及其满足孩子需求的能力。在您的角色中，您应该优先考虑创建和维护信任allfamilies.

在你的程序中,应该有一个特定的plan as to how to engage families throughout the year. Though families’ participation is voluntary, it is your job to make them feel welcome by actively encouraging involvement. Program activities should reflect families’ interests and motivate them to participate. Additionally, your program may have a family involvement committee. This committee is composed of family members who encourage communication and involvement with the goal of strengthening and supporting the well-being of children and families. This committee is a resource and asset to your program and the staff as families may discuss issues or concerns and suggest changes to improve family satisfaction and involvement. Refer to your program’s policies to determine your role in creating a plan to increase family involvement.

A strong partnership between staff and families is built on positive communication. Positive communication skills help to make sure that (a) accurate information is shared, (b) expectations are shared, and (c) trust is established. As a trainer or coach, you will need to help staff develop communication skills, which are especially important when concerns arise. There are two important things to consider when helping staff and families resolve concerns: the level of urgency of the concern and the ability of the people involved to communicate well. Even when the problem seems small, if families and staff are not able to communicate effectively, the problem can be difficult to resolve.

When issues come to your attention, you will need to gather as much information about the concern as possible so you understand what the true problems are and how to support communication between those involved. You may need to meet with families, staff members, and administrators. A meeting with the family and staff members can allow everyone to share their feelings and agree on a plan for resolution.

When family members voice a concern that is not easily resolved, necessary paperwork must be completed. You will need to help staff learn how to complete this documentation and remind them of this responsibility when concerns arise. Classroom staff may need administrative assistance. Some staff members will be more likely to seek help than others, and it will be important for you to communicate appropriate times to bring a matter to your attention. You are in an important position to not only help resolve concerns between families and staff members, but also to help teachers gain skills to use in the future. When you have the opportunity to talk with staff members about a concern, help the staff member (a) process his or her emotions, (b) think about the family’s position on the matter, (c) think about the causes of any misunderstandings, and (d) to empathize with the child and family.

找到与家庭沟通的“正确的”时间

Although communication with families should be ongoing throughout the year, you should help staff members understand the appropriate times for certain conversations with families. For example, imagine staff members are having discipline problems with a child. The staff members might feel it is appropriate to discuss this at pick-up time. This approach, however, does not allow the parents to prepare themselves for the conversation. Talk with staff members about planning ahead for difficult conversations: how will these conversations be planned? Where and when are they best to occur? Who will be involved? When staff members need to discuss serious issues with families, a formal discussion should be scheduled. This will maximize the likelihood that all parties will be satisfied with the outcome. Parent will feel respected and able to prepare in an environment that focuses on outcomes and collaboration. This kind of outcome cannot occur at the end of the day during pick up.

Conducting an Individual Conference

At times there will be reason for staff members to have an individual conference with a family member. This may be to discuss a child’s development or behavior issues or just as a routine check-in. Whatever the reason, remaining positive and respectful are crucial for staff members to conduct conferences. Your role is to prepare staff members before conferences and to provide support throughout, in some cases you will be involved in the conference and in other cases, you will not be present. You should help staff members in the following ways:

The family conference is a great way to strengthen the family partnership. It gives family members personal attention and allows them to freely discuss their child’s development, progress, difficulties or successes. A positive family conference will create a bond between staff members and the family members, which may make the family feel comfortable in discussing their child in the future.

Model

您是员工的榜样。您的沟通技巧可以在您的程序中产生差异。您可以做些促进良好沟通的事情包括：

1. 提供具体和事实信息（例如：我今天在圆周时间静静地看到佩德罗！）
2. 询问问题（例如：您是否关心某事？）
3. 释义（示例：如果我正确听到你，你担心其他孩子不吃很好。）
4. Encourage the person to continue talking (example: Tell me more about what makes you think Ms. Jones doesn’t like Anthony.)
5. Think about the person’s point of view (example: Think “This mother wants the best for her son even though I disagree with what she’s saying.”)
6. Respect cultural and family communication differences (example: Ask a parent how, what, and with whom he or she wishes to communicate.)

在谈论家庭时，您还必须在谈论家庭时模拟公平行为。很容易成为别人的防守或批评。工作人员也很自然地想要向将会理解的人“通知”家庭。但工作人员应该听到你对家庭发表言论，以证明你对家庭的尊重。即使您不同意家庭成员的行为，或者您可能会对家庭情况感到沮丧，因此对家庭的负面讲话并没有帮助这种情况。相反，您可以通过谈论疑虑和您能够做些什么来展示同情。

家庭成员可以对与孩子经历相关的因素变得情绪化，特别是当家庭不信任员工或沟通有问题时。工作人员可能难以应对家庭成员的情绪。这样的情况可能是您建模良好互动技能的理想时间。在响应情绪时，你应该有两个重要的事情：识别这个人的感受并承认感受。这验证了这个人的感受。在处理他人的情绪时，避免情绪反应。它很容易被防守或冒犯，但仔细思考你的反应将减少这个问题变得更加激烈的机会。例如，考虑一下母亲在会议期间生气。她开始大喊大叫，并指责员工无能。收集一些信息（使用上述提示）后，您可以说，“女士 Adams, it seems like you’re upset that Kamaya isn’t making the progress that you hoped she would. I understand why you feel this way, and we’re going to talk about what we can do as a team to help.”

观察

家庭希望参与您的计划。此视频有两部分结构：您将收到家庭的意见，然后您将听取培训和课程专家关于如何在您的角色中聘请家庭。第一个视频中的培训和课程专家是指他们在其中心使用以聘请家庭的程序。（“赢得 - 为什么我需要”）。您的程序是否有任何帮助家庭了解他们在您的计划中有多重视的程序？

聘请家庭：培训和课程专家的作用

Engaging Families: When Concerns Arise