程序组织意味着所有成员都有程序内具有特定的角色和职责。

当您阅读以下小插曲时，请考虑培训和课程专家以及项目经理是如何拥有独立但互补的角色和职责的。要特别注意，托里和玛丽亚对项目的目标、目的和使命有着清晰的看法。他们的合作努力确保儿童和青年、工作人员和家庭在如何执行日常政策和程序方面有保障。

Tori is a training and curriculum specialist at a School Age Care program located on the installation. She works closely with Maria, the director or manager of the School Age Care program. As leaders, their focus is to serve children, youth, families, and staff to enhance the quality of the instruction and care provided at the center. Tori and Maria meet regularly to discuss how to best support program staff, and assistants. In this vignette Tori discusses her upcoming observation in the school-age classroom and shares information about an upcoming webinar.

Tori的职责是支持员工

• 履行课程，
• classroom management,
• 协助专业发展规划和实施。

Maria, the program manager, knows that the largest resource she is responsible for are the people she supervises. In addition to supervising staff, she also creates a responsive program climate that is welcoming to all children and families. Management tasks can include

• ordering food and classroom supplies and materials,
• 与家庭会面，
• hiring staff,
• 为新员工提供方向，以及许多其他任务。

玛丽亚认为她作为服务之一的角色，努力平衡管理任务和领导任务。玛丽亚和托里作为一支球队，将他们的个人人才和技能共同，以提高儿童和青少年计划的质量。

专注于大局：计划目标/目标/使命

T＆CS和计划管理人员的一个重要任务是将他们的重点放在大局上。

They model and remind staff members that their words and actions support the program's mission.

For some staff, it may be a new experience to be part of a collaborative workplace.

Child and youth programs are primarily people-centric workplaces. This means that the most important resources arepeople。The outcomes are happy, secure children, youth and families. T&Cs and program managers understand that people are what is most important in their daily work.

T＆CS和计划管理人员必须能够展示和阐明该计划的目标，目标和对员工，家庭和社区成员的目标。他们带来完整性，并通过举例。了解T＆CS和计划经理被视为领导者至关重要，因此被视为高标准。通过每日任务变得不知所措，但通过侧重于大局和提醒工作人员（往往会展望他们的领导者，他们正在努力，他们正在合作，领导者帮助为儿童，青年和他们的家人。家庭和社区成员还将将计划经理视为该计划的主要代表。

以下是帮助让每个组织中的每个人都集中在符合计划目标，目标和使命的“大图”中的想法：

• Write staff notes of appreciation and describe what they have done to promote the program's goals and mission.
• Acknowledge whole group accomplishments during staff meetings.
• 庆祝计划目标时庆祝（在比萨饼中的顺序，为员工工作室等进行特别款待。
• Revisit and discuss progress on program mission, goals, and objectives during each staff meeting.
• Post the mission statement in prominent places (each classroom, the office, etc.) throughout the program and include it in staff and family handbooks.

Relationship-Based Care: It's Not Just for Children and Families

照顾孩子和家庭就是关系。积极、热情的互动在项目工作人员、儿童和青少年以及家庭中建立信任感。建立一个基于关系的关怀基础，让每个人都能更容易地接受挑战。正如在项目人员与儿童、青年和家庭互动时，基于关系的护理是必不可少的一样，在T&C和项目经理与项目人员互动时，基于关系的领导也很重要。当T&C和项目经理与项目员工建立温暖、信任的关系时，它向员工展示了他们应该如何与孩子和家庭互动。对于T&C和管理者来说，了解他们的言行对他们所监管的个人的影响是至关重要的。正如项目工作人员应关注儿童的优势和才能一样，T&C和项目经理应关注工作人员的优势和才能，同时与工作人员一起加强薄弱环节。T&C和项目经理应花时间确认员工作为教师和照料者在专业发展方面的进步。

Establishing and nurturing relationships should be at the core of your practice with children and youth, families, colleagues, and program staff. It is important to build relationships with each staff member to promote trust. You build trust by taking the time to get to know each staff member, honoring and incorporating their customs and culture in your program, and inviting their input on the program. The relationship between a supervisor and an employee can withstand difficult situations when there is an understanding that the supervision relationship is professional and supportive. T&Cs and program managers should continuously focus on building partnerships with staff members. In addition, using relationship-based leadership in supervision meetings builds a strong sense of community within a program. Part of relationship-based leadership is knowing that different staff members may need different kinds of support. Just as each child is unique and has a right to experiences and care tailored to their development and needs, the same is true for staff members. Every member of the staff, including T&Cs and program managers, is on his or her own professional journey, understanding what it means to provide high quality care and education and embody the program's goals, missions and objectives. Strong T&Cs and program managers meet program staff members where they are and work with them to move forward.

Staff members who have strong relationships with their T&C and program manager feel more comfortable seeking the support they need, whether it be training or resources, to provide optimal care for the children and youth and families in the program. In addition, when program staff witness a supportive, strong professional relationship and teamwork amongst T&Cs and program managers, this provides a model of how to approach their professional relationships with colleagues.

Culturally and Linguistically Sensitive Leadership

T&Cs and program managers demonstrate that staff, children and youth, and families are welcome in the program setting. As leaders, the T&Cs and program managers need to learn about the cultural and linguistic practices of the staff members they supervise and to provide resources to staff members to assist them in working with culturally and linguistically diverse families. There are a variety of books, articles, DVDs, and webinars that address cultural and linguistically sensitive practices with children and families. As leaders, the T&Cs and program managers need to learn about each staff member. It is best to ask questions directly when one is unsure about how to provide evaluative feedback. Because one person from a cultural group is, for example, uncomfortable with audiotaping herself during a small-group learning activity, that does not mean that all teachers from that same cultural group feel the same way. Once again, the focus is on building relationships and trust between the program leadership andeachstaff member. Being sensitive to language differences and cultural practices demonstrates an openness to learning about an individual's knowledge and beliefs. T&Cs and program managers demonstrate what they want staff members to model with colleagues, children and youth, and families.

Watch the video below to hear staff members share what program management means to them.

Program Management: An Introduction

Completing this Course

For more information on what to expect in this course and a list of the accompanying Learn, Explore and Apply resources and activities offered throughout the lessons, visit the Training & Curriculum Specialist Program ManagementCourse Guide。

为了支持您监督的直接护理工作人员或家庭儿童护理提供商的专业发展，您可以访问相应的课程指南：万博体育下载官方网站

• Infant & Toddler Program ManagementCourse Guide
• 万博体育全站app学龄前方案管理Course Guide
• School-Age Program ManagementCourse Guide
• Family Child Care Program ManagementCourse Guide